By enjoying our empanadas, you agree to a few simple things: respect the craft, share the love, and don’t resell our empanadas as your own (grandma would disapprove). All purchases are subject to Washington state laws and a sprinkle of kindness.

Welcome to our website. By using this site, you agree to the following terms. Please read them carefully.

You must be at least 18 years old, or use this site with permission from a parent/guardian.

We grant you a limited, personal license to view and use our website and content.

You may not copy, distribute, modify, or exploit any part of the site without our permission.

If you break these terms, your access may be terminated.

You may order products through this website by providing accurate billing and delivery information.

By placing an order, you authorize us (or our payment processor) to charge your chosen payment method.

Product details, prices, and availability are subject to change without notice.

We are not responsible for delays or issues caused by incorrect addresses, missed deliveries, or handling after delivery.

All sales are final unless we choose, at our discretion, to offer a replacement, refund, or credit.

By using this site, you agree to receive electronic communications (such as order confirmations, notices, or updates).

If you provide feedback, suggestions, or other content, you grant us permission to use it without restriction or compensation.

You may not misuse this website, including attempts to hack, spam, impersonate others, or violate any laws while using it.

All trademarks, logos, and content on this site belong to us or our licensors. You may not use them without permission.

This site and our services are provided “as is.” We do not guarantee that the website will always be available, error-free, or meet your needs.

We are not liable for any damages resulting from your use of this site or our products, except as required by law.

Any disputes will be resolved through binding arbitration in Washington State. By using this site, you waive the right to participate in class actions.

For questions, email us at info@thelatinmerchant.com or call 206-623-3240

At The Latin Merchant, we want every empanada and product you order to meet your expectations. Because our items are handmade and perishable, we have a few important policies regarding refunds, cancellations, and product care.

Any problems (such as missing, incorrect, damaged, or defective items) must be reported within 7 days of receiving your order, before 4:00 PM (PST).

Issues reported after this timeframe are not eligible for refunds or replacements.

Refunds to your original form of payment may be issued if:

You received the wrong item(s).

Item(s) were missing from your order.

Item(s) arrived damaged.

If an event or delivery must be postponed and you cannot receive your order, we may issue a gift card refund.

We make every effort to honor scheduled dates and times, except in cases of circumstances beyond our control.

Orders cannot be canceled or refunded less than 5 days before your scheduled pickup or delivery.

Cancellations made 5–9 days in advance may be refunded with a gift card.

Cancellations made 10+ days in advance may be refunded to your original payment method, or rescheduled to a later date.

You do not pick up your order during the scheduled timeframe.

Incorrect contact or delivery information was provided by the customer.

A problem is reported more than 7 days after receiving your order.

Product quality issues occur because of improper handling or storage after delivery.

Our empanadas are fresh and perishable. To ensure quality after pickup or delivery:

Items should be reheated or frozen promptly according to the instructions provided.

We cannot guarantee product quality if items are left at room temperature for extended periods.

We cannot guarantee product quality if storage or reheating instructions are not followed.

We use digital cookies the same way we use edible ones — sparingly and only to sweeten your experience. They help us improve our site, remember your preferences, and make sure the oven’s always set to the right temperature for your next visit.

Last Updated: September 10th, 2025

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We use cookies for basic functionality, analytics, and (where applicable) advertising. Some cookies are essential to the site and cannot be disabled.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may limit website functionality.

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This Cookie Policy may be updated from time to time to reflect changes in technology, law, or our practices.